Términos del servicio
Terms and Conditions
Last updated: October 12, 2026
1. Introduction
Welcome to Friolera. These Terms and Conditions govern your access to and use of our website and the purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms and Conditions, together with our applicable policies, including our Privacy Policy, Shipping Policy, Returns and Refunds Policy, and Legal Notice.
Please read these terms carefully before using our website or making a purchase.
2. Business Information
Our online store operates under the name Friolera.
- Store name: Friolera
- Website: https://friolera.store
- Contact email: infriolera@gmail.com
- Legal business owner: Abourhaman Ka
- Business address:Teixugueiras 17 portal 2
- Tax identification number:39492928L
These details must be completed with accurate information before publication.
3. Eligibility and Use of the Website
By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
You agree not to use our website for unlawful purposes, fraudulent transactions, unauthorized activities or any action that may damage, disrupt or interfere with the website or its services.
We reserve the right to take reasonable measures against fraudulent activity or misuse, subject to applicable law.
4. Products and Product Descriptions
We make reasonable efforts to display our products, descriptions, images and specifications as accurately as possible.
Actual product colours and appearance may vary slightly because of lighting, photography, display settings or manufacturing variations.
Product availability may change without notice. If a product becomes unavailable after you place an order, we will contact you and provide an appropriate solution in accordance with applicable law.
Nothing in this section limits your rights concerning products that are defective, misdescribed or otherwise do not conform to the purchase contract.
5. Prices and Payments
All prices are displayed in the currency indicated on our website.
Applicable taxes, shipping charges and other mandatory costs will be disclosed as required by law before you complete your purchase.
We reserve the right to correct genuine pricing or listing errors, subject to applicable law. If an error affects an order you have placed, we will contact you before taking any action that requires your agreement.
Payments are processed through the payment methods made available at checkout. We do not guarantee the availability of any particular payment method at all times.
You must provide accurate billing and payment information when placing an order.
6. Orders and Order Acceptance
Placing an order constitutes an offer to purchase the selected products.
You will receive an order confirmation after submitting your order. An automated confirmation does not necessarily mean that the order has been dispatched.
We may need to contact you to verify order information or address suspected fraudulent activity.
If we cannot fulfil an order, we will inform you and refund any amount paid for the affected order as required by applicable law.
7. Shipping and Delivery
Our estimated shipping times are:
- Order processing and preparation: 5–8 business days.
- Estimated delivery after dispatch: 9–12 business days.
- Estimated total delivery time: 14–20 business days.
These are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, holidays and other circumstances.
We will make reasonable efforts to keep you informed about significant delays.
Delivery estimates do not remove any statutory delivery obligations that apply to your purchase. If delivery is delayed beyond the applicable legal deadline, you may have rights to require delivery, terminate the contract or obtain a refund under applicable law.
For further information, please consult our Shipping Policy.
8. Shipping Information and Delivery Issues
Customers should provide complete and accurate shipping details when placing an order.
If you identify an error, contact us as soon as possible at infriolera@gmail.com. We cannot guarantee changes after processing or dispatch has begun.
If an order is lost, damaged or not delivered, please contact us with your order number and relevant details. We will investigate the issue and assist in accordance with applicable law.
Nothing in these terms automatically transfers responsibility for delivery to the customer before the goods have been received, except where a legally applicable exception applies.
9. Returns, Refunds and Cancellation Rights
Our Returns and Refunds Policy explains the procedure for requesting returns, refunds and assistance with damaged or defective products.
Where applicable, consumers in the European Union generally have a statutory 14-day withdrawal period for online purchases, subject to legal exceptions. Other countries may provide different rights.
Any voluntary guarantee or extended return period offered by Friolera is additional to, and does not replace, mandatory legal rights.
To request a return or discuss a refund, contact infriolera@gmail.com.
Nothing in these terms excludes any legally required refund, remedy, cancellation right or consumer protection.
10. Product Warranty and Legal Guarantees
Products are covered by any mandatory legal guarantees and conformity rights applicable to the purchase.
If a product is defective, damaged or does not conform to its description, contact us so that we can assess the issue and provide the remedy required by law.
Any commercial guarantee advertised by Friolera will apply according to its stated conditions and will not reduce your statutory rights.
11. Promotions, Discounts and Offers
Promotions and discount codes may be subject to specific conditions, including validity periods, product exclusions or minimum purchase requirements.
Any material conditions will be communicated before purchase.
We will not apply promotional conditions in a way that unlawfully restricts mandatory consumer rights.
12. Intellectual Property
Unless otherwise stated, the content of this website, including text, branding, logos, graphics, photographs, videos and design elements, is owned by Friolera or used with authorization.
You may not reproduce, distribute, modify or commercially exploit protected content without the relevant authorization, except where permitted by law.
13. Third-Party Services and Links
Our website may use third-party services, including Shopify, payment providers, shipping companies and external websites.
These services may be governed by their own terms and privacy policies. We are not responsible for matters outside our lawful control, but this does not exclude any responsibility that cannot legally be excluded.
External links are provided for convenience and do not necessarily constitute an endorsement of the linked website.
14. Privacy and Personal Data
We process personal information in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
Personal information may be processed to fulfil orders, provide customer service, prevent fraud and meet legal obligations.
For more information about how your personal data is used, please consult our Privacy Policy.
15. Website Availability and Errors
We make reasonable efforts to keep our website accessible and its information accurate.
Temporary interruptions may occur because of maintenance, technical problems or circumstances beyond our control.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.
16. Limitation of Liability
To the extent permitted by applicable law, Friolera shall not be liable for indirect losses that are not reasonably foreseeable or for circumstances beyond its reasonable control.
This provision does not exclude or limit liability for fraud, intentional misconduct, death or personal injury where applicable law prohibits such limitation, mandatory consumer rights, or any other liability that cannot legally be excluded.
17. Changes to These Terms
We may update these Terms and Conditions to reflect changes to our business, website, services or legal obligations.
The latest revision date will be displayed at the beginning of this document. Changes will apply as permitted by law and will not retroactively remove rights already acquired by customers.
18. Governing Law and Disputes
These Terms and Conditions are subject to the laws applicable to the transaction, including Spanish and European Union law where relevant.
If you are a consumer, any mandatory protections and jurisdiction rights available under the laws applicable to you remain unaffected.
Nothing in this section prevents a consumer from bringing a claim before a court that has jurisdiction under applicable law.
19. Contact Information
If you have any questions about these Terms and Conditions, please contact:
Friolera
Email: infriolera@gmail.com
Website: https://friolera.store
Business owner: Abourhaman